Shipping policy
TO.BI.RAE Shipping Policy
Thank you for shopping with TO.BI.RAE Candle Collection. We aim to process and dispatch all orders promptly so your candles reach you in perfect condition.
Processing Time All orders are processed within 1–2 business days (Monday–Friday, excluding UK public holidays). You will receive a confirmation email once your order has been dispatched.
United Kingdom
- Standard Delivery: 2–3 business days
- Express Delivery: 1–2 business days
European Union
- Standard International: 5–10 business days
International
- Standard International: 7–14 business days
Please note that delivery times are estimates and may vary due to carrier delays, customs processing, or circumstances outside our control.
Shipping Costs Shipping costs are calculated at checkout based on your location and chosen delivery method.
Customs & Import Duties For international orders outside the UK, customs duties and import taxes may apply and are the responsibility of the customer. We are not liable for any delays caused by customs processing.
Lost or Damaged Orders If your order arrives damaged or does not arrive within the expected timeframe, please contact us at hello@tobiraecandles.com and we will do our best to resolve the issue promptly.